Frequently asked questions

Why is it so tough to catch you guys on the phone?

Our locations are quite busy, and we pride ourselves on great customer service - we want to give our full attention to guests currently in our bakeries. If you have a question that is not answered on this page, please leave us a detailed voicemail, or write us an email (our preferred method!), and we will get back to you as soon as possible.

Can you check inventory for _______? Will you let me know how many croissants, baguettes, current flavors of a pastry etc are currently available?

We are unable to hold items or do inventory checks. All pastries and bread at our Rancharrah location are first-come, first-served. 

However, pastries and breads can be pre-ordered for pickup, or through DoorDash delivery, from our Midtown location. Inventory is put in around 6:45 am each morning for your convenience.

How can I place a takeout or delivery order?

Takeout orders can be placed through Toast, and delivery orders are run through DoorDash. Links for both locations and options are available here.

What can I do if my order isn’t right? 

If you find that your order is missing items, or not to your satisfaction, please go back directly to the location you visited for our team to best handle the situation. If you are unable to come back to our bakery, reach out to us within 48 hours of your visit via email, or by leaving a detailed voicemail. While we cannot guarantee a refund will be issued, we value our guests greatly and will always do our best to make things right. 

Please note that any issues with your DoorDash delivery orders will need to be handled directly with DoorDash - we are unable to refund or alter DoorDash orders once placed.

I placed my order at the wrong location - what can I do? Can I change my takeout/delivery order, once placed?

The moment you submit your order, the kitchen begins preparing your meal, usually before a call or email will reach us. Please take time to review your order thoroughly and make sure you’ve selected the desired items and location before submitting. The good news is that our two bakeries are not too far from one another, so it’s usually a matter of 5 extra minutes!

Do you carry gluten free bread? How about pastries?

We do not carry any gluten free bread. Our mochi muffin is gluten free, and is available daily at both locations.

All gluten free items on our food menus are noted with “gf.”

Please note that our kitchen is not gluten free, so cross-contamination is possible.

Can I preorder frozen bake-at-home pastries?

No - all of our FROZEN, bake-at-home pastries are available in-person, on a first-come, first-served basis only. However, keep in mind that our frozen pastries will hold in your freezer for up to 6 months, so you can plan ahead! 

Do you offer frozen bake-at-home pastries at both of your locations?

Our frozen bake-at-home pastries are currently available at our Rancharrah location only.

Do you take special orders/requests?

While we cannot guarantee that we can fulfill your request, you may send us an email (hello@perennbakery.com) to see if we may be able to accommodate.

Do you take reservations?

We do not take reservations - both locations are first-come, first-served.

Do you offer catering? How about private parties?

We do not offer on-site catering services. All large order options can be found here, and must be placed through our website, with a minimum of 48 hours notice.

Want to host an event at perenn Rancharrah? please click here, or email us (hello@perennbakery.com)

Do you make birthday cakes?

We do not make any cakes, but our XXL Creme Brulee Kouign Amann is a GREAT and beautiful alternative! It can be ordered here, with a minimum 48 hours: XXL Kouign Amann

Is the same menu available at both locations?

Our menus are unique at both locations. Please look at the menu specific to the location you are visiting on our homepage here.

Can I bring my dog/pet?

Animals, other than service animals, are not permitted inside the buildings. Well-behaved pets are allowed outside on our patios. Perenn is not liable for any clean up or possible behavior issues, and reserves the right to ask owners to remove unruly pets.

Do you allow smoking on the patio?

No. Our outdoor patios, as well as the dining room, are smoke-free zones.

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